Privacy Policy

This Privacy Policy outlines how the Company and its affiliates (“we,” “us,” or “our”) process personal information in relation to your use of our Platform. Depending on your location and how you interact with our Platform, additional privacy terms may apply. Please review any supplemental information that may describe how we process personal information for specific circumstances.

Please note: This Privacy Policy may be available in multiple languages. However, the authoritative version is the English (UK) version. Other language versions (if provided) are for convenience only. By using the Platform, you explicitly agree to this provision.

Information We Collect

We collect personal information about you when you use our Platform. Without certain information, we may not be able to provide all requested services. The types of information we collect include:

  • Contact, Account, and Profile Information: For example, your first name, last name, phone number, postal address, email address, date of birth, and profile photo, depending on the features you use.

Additional Information

You may choose to provide us with additional personal information, including:

  • Additional Profile Information: Such as gender, preferred language(s), city, and personal description. Some of this information (as indicated in your account settings) is part of your public profile and will be publicly visible.
  • Other Information: Such as information you provide when filling in forms, adding details to your account, responding to surveys, posting on community forums, participating in promotions, communicating with our support or other users, or sharing your experiences with us. Please be aware that conversations or communications you have on our Platform may be stored on our Platform.

Information Automatically Collected by Using the Platform

When you use our Platform, we automatically collect certain personal and technical information. This information may include:

  • Geolocation Information: Precise or approximate location determined from your IP address, your mobile or other device’s GPS, or other location information you share with us (depending on your device settings).
  • Usage Information: Information about the pages or content you view, searches you conduct, and other actions on the Platform.
  • Log Data and Device Information: Details about how you’ve used the Platform (e.g. pages viewed or engaged with before or after using the Platform), IP address, access dates and times, hardware and software information, device identifiers, crash data, and other unique device data. We may collect this information even if you haven’t created an account or logged in.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect data (see our Cookie Policy for details). These technologies help us recognize you, remember your preferences, and track your interactions for analytics and advertising purposes. You can control some cookie preferences via your browser settings or our cookie management tool.
  • Payment Transaction Information: If you make transactions through our Platform, we collect information such as payment method used, transaction date and time, payment amount, payment method expiration date, billing address or postcode, and other related transaction details.

Information Collected From Third Parties

We also collect personal information from other sources, including:

  • Third-Party Services: If you link, connect, or log in to our Platform via a third-party service (for example, signing in with Google or Facebook), that service may send us information such as your registration and profile details, as controlled by that service or authorized by you via your privacy settings.
  • Experts and Account Management: In cases where you interact with external experts or advisors through our Platform, those experts may provide personal information to manage their relationship with you (for example, notes about consultations or contact details for scheduling).
  • Referrals: If someone invites you to use our Platform, they may submit personal information about you (such as your name and email address) to send you an invitation.

How We Use Collected Information

We use personal information as outlined in this Privacy Policy for various purposes to provide and improve our services. These purposes include:

1. Provide, Improve, and Develop the Platform

We may process your information in order to:

  • Enable you to access and use the Platform, including enabling any payment transactions you undertake.
  • Process your requests for information or services, such as connecting you with a professional.
  • Perform analytics, debugging, and research to improve the functionality and quality of our Platform.
  • Train our customer service team and improve support, which may involve reviewing interactions for quality assurance.
  • Send you service-related communications, such as updates, security alerts, and account notifications.
  • Process, handle, or assess insurance or other claims if such information is relevant to services we facilitate.
  • If you provide us with contact information of others (e.g. refer a friend), we may use that information to facilitate your referral invitations or requests (and for any other purpose you authorize).

2. Comply with Legal Obligations

We may process personal information to fulfill our legal obligations and for safety, including:

  • Complying with laws or lawful requests from government authorities (if we are legally required to provide personal data in certain situations).
  • Resolving disputes with users, which may involve sharing certain information about disputes (for example, between you and an expert) as necessary.
  • Enforcing applicable laws, responding to legal process, preventing harm, and protecting our rights and the rights of others.
  • Enforcing our Terms of Service and other policies governing the use of the Platform.

In limited cases, we may use automated processes that could restrict or suspend your access to the Platform if our systems detect activity that poses a safety, fraud, or other risk to the Company, our community, or third parties.

3. Provide, Personalize, Measure, and Improve Our Advertising and Marketing

We may process information to:

  • Send you promotional messages and other information about our services or events, according to your preferences (e.g., if you have opted in to our newsletter or marketing communications)
  • Personalize, measure performance of, and improve our marketing and advertising (for instance, by tailoring content or ads to user interests and measuring engagement)
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events
  • Analyze user characteristics and preferences to send promotions and information that we believe may be of interest to you
  • Invite you to events and opportunities relevant to our services.

4. Analyze and Moderate Communications

For safety and compliance purposes, we may review, scan, or analyze communications you have on our Platform for reasons outlined above. This includes activities like:

  • Preventing fraud and abuse
  • Performing security investigations and risk assessments
  • Meeting regulatory compliance requirements
  • Assisting with product development and research to improve our services
  • Enforcing our Terms of Service and providing customer support

We use automated methods where possible to carry out these checks. In some cases, our staff might manually review communications (for example, to investigate fraud or to assist you with a support query). We do not review or analyze your communications to send you third-party marketing messages, and we will never sell the content of your personal communications. However, we may share your communications data if necessary as described in the Sharing Your Information section below (for instance, if required by law or as part of a dispute resolution)

Sharing Your Information

We share your information in certain circumstances, as described below:

  • Sharing With Your Consent or At Your Direction: If you give consent or direct us to share your information, we will do so as described at the time of consent. For example, if you authorize a third-party application to access your account or if you participate in a promotion that requires sharing information with a partner, we will share data as needed for that purpose.
  • Additionally, where permissible under applicable law, we may share certain anonymized or hashed information about you (such as a hashed email address) with third-party advertising or analytics partners to generate leads, drive traffic to our Platform, or promote our services. This information does not directly identify you, and we only share what is allowed by law.

Windup of Operations and Business Transfers

If the Company (Content Ventures Limited, operating tenuta.dk) is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets – which could include user information – in connection with that transaction (or in contemplation of it, e.g., during due diligence). In such events, we will endeavor to notify you before your personal information is transferred and becomes subject to a different privacy policy.

Third-Party Partners & Integrations

Our Platform may contain links to third-party websites or integrate with third-party services (for example, an integrated chat service, analytics providers, or social media sharing features). Please note that we do not own or control these third parties, and when you interact with them you may be providing information directly to them. Any information you provide to a third-party service is subject to that third party’s own privacy policy, not ours. We recommend you review the privacy policies of any third-party services you access through our Platform.

Exercising Your Rights

You have certain rights regarding your personal data. The exact rights available to you depend on your jurisdiction and applicable law (for example, users in the European Union have rights under the GDPR). These may include the right to access the data we hold about you, correct or update your information, request deletion of your data, restrict or object to certain data processing, and data portability, among others. You can exercise any of the rights available to you under applicable law.

To make a request regarding your personal data, please contact us through the Contact Us section of our website or using the contact details provided. We may need to verify your identity and request details before we can fulfill your request, for security and verification purposes. We will respond to legitimate requests in accordance with applicable law.

Contact Information: If you have questions or concerns about this Privacy Policy or our data practices, you can reach out via the Contact page on our website. Our team (Content Ventures Limited, the operator of tenuta.dk) will address your inquiries as promptly as possible. We value your privacy and will continue to update our practices and this policy to meet our legal obligations and maintain your trust.